No refunds will be issued after the completion of courses or training programs.

Refunds are governed by the following Cancellation, Return, and Refund Policy, created by ETM TURBO, in accordance with the Brazilian Consumer Protection Code (Law No. 8.078, of September 11, 1990).

1. Withdrawal or Cancellation of Purchase

The deadline for withdrawal/cancellation is 7 calendar days, counted from the date of registration, as established by Article 49 of the Consumer Protection Code (once this period has elapsed, the product will be considered accepted by the customer).

The cancellation request must be sent via email to contato@etm-turbo.com

All returned requests will be analyzed. Once analyzed and approved, the cancellation will be processed.

The refund processing will be carried out according to the payment method:

1. Refunds for payments made via credit card are sent to the card issuer within up to 7 business days from the date of receipt of all returned product(s).

2. The card issuer, which has its own criteria and deadlines, is solely responsible for refunding the amount to the customer. In case of questions regarding the credit on the statement, contact the card issuer directly.

Payments made via bank slip (boleto) will be refunded by means of transfer or deposit to the specified bank account. The deadline is 7 business days from the receipt of all returned product(s).

For more information, contact us by phone at (21) 3173-2088, from Monday to Friday, from 9:00 AM to 6:00 PM. If you prefer, send an email to contato@etm-turbo.com.